SAMARTHYA
Introduction
The Grievance Redressal Cell of SAM Girls College has been constituted to provide a mechanism for redressal of grievances of the students and staff members. The cell aims to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institution. The committee ensures that grievances are resolved promptly and fairly through proper counseling and guidance.
Objectives
To provide a platform for students and staff members to express their grievances freely and fearlessly.
To ensure effective and timely redressal of grievances.
To maintain transparency in the grievance handling process.
To create a harmonious and conducive educational environment.
To ensure fair and impartial treatment in resolving grievances.
To uphold the dignity and rights of students and staff members.
To promote mutual respect and understanding among all stakeholders of the institution.
Composition
|
Designation |
Details |
|---|---|
|
Chairperson |
Dr. Neetu Bajpai, Principal SAM Girls College |
|
Coordinator |
Dr. Alka Gupta |
|
Co-Coordinator |
Ms. Pushpa Yadav |
|
Members |
Dr. MohitaKulshrestha |
|
Prof . Shweta Adlak |
|
|
Ms Priyanka Mishra |
Roles & Responsibilities
All the students enrolled at SAM Girls College of have the right to appeal any matter in which they feel that they have been treated unfairly. They can file their grievance through online mode by filling the application form provided at the college website. The list of committee members, contact numbers and mail-ids of members indicating the online Grievance Redressal Application will be displayed on the college website. The various functions performed by the cell are as
follows.
To receive and examine grievances from students and staff members.
To investigate the complaints received and take appropriate actions.
To provide counseling and guidance to resolve grievances amicably.
To ensure confidentiality and fairness during grievance handling.
To recommend corrective measures to the college administration.
To maintain records of grievances and actions taken.
To monitor the implementation of grievance redressal mechanisms.
To create awareness among students regarding the grievance redressal process.